Automated extra-night upselling with Smoobu integration. When a guest's checkout has open nights behind it, we draft a friendly offer for an extra night at a discounted rate. You approve every offer before it goes out — we don't promise nights or rates without your green light. Typical hosts capture €500–€1,500 extra revenue per apartment per year.
Hotels capture 12–18% of gross room revenue through ancillary sales. A typical short-term rental captures roughly 0%. The Airbnb upsell has been missing for years because the upsell conversation is awkward, the timing is finicky, and most hosts don't have the mental bandwidth to track which checkout slot is empty on which day.
Typical Austrian short-term rental, €95 nightly rate, 8 stays per month, 5 gap days after checkout:
For a 5-apartment portfolio that comes to €2,500–€4,500 per year from extra-night extensions alone — typically more than the full Premium-plan subscription cost. The detailed math (and where the conservative numbers come from) is in our upsell revenue blog post.
The flow in four steps. You approve every single offer before it leaves the system.
Our system reads your Smoobu calendar every 15 seconds. When an apartment has open nights after a checkout — nothing arriving for 24+ hours — that booking becomes a candidate for an extra-night offer.
The AI drafts the message in the guest's language, with the discount you configured. Phrased as flexibility, not a sales pitch.
You get a Telegram ping with the draft: "Extra night offer for Sunset Studio — €75 for one more night (current rate €95). [Approve] [Skip]" One tap sends, one tap skips. No upsell ever goes out without your OK.
Guest replies "yes" — we log it in Smoobu, update the reservation, and ping you with a confirmation. Cleaning windows shift automatically.
Guest upsell accept rates are dramatically higher when the offer arrives the night before checkout, around 7 PM local time. Morning-of is too late — guests are already packing. Two days before is too early — they haven't yet decided their plans. The sweet spot is small and easy to miss.
Our short-term rental upselling module schedules every offer automatically for that window. You don't have to remember. You don't have to be awake. The offer lands while the guest is relaxed at the apartment after dinner, thinking about tomorrow.
Host upselling Smoobu shouldn't feel like giving up control. Virtual Host AI's upselling module is deliberately host-approved.
The vacation rental monetization layer works best alongside our core services.
The Smoobu autopilot answers routine guest questions, giving the upsell module the right moments to intervene with offers.
Gap-day detection depends on a live, accurate calendar. Our Google Calendar sync keeps Smoobu and Google in lockstep.
When a guest accepts an extra night, your cleaner's schedule shifts automatically. No cleaner surprises.
Host-approved, guest-friendly, Smoobu-native. First month typically pays for itself.