Contact

Talk to the people who actually built this.

Small Austrian team. No outsourced support queue, no chatbot answering about a chatbot. Write to us and you'll hear back from an engineer or a host — usually the same person.

Reach us

Email is the fastest path.

We answer every email personally. During Austrian business hours (CET/CEST, Mon–Fri) replies usually come within an hour. Outside those hours, expect a reply the next morning.

✉ support@virtualhost.atGeneral questions, onboarding help, feature requests € billing@virtualhost.atInvoices, refunds, subscription changes 🔒 security@virtualhost.atResponsible disclosure, vulnerability reports

Send via WhatsApp

Open WhatsApp with your message ready.

Fill in the fields, then tap "Open WhatsApp" — your message goes to our team and we usually reply within an hour during Austrian business hours (CET/CEST, Mon-Fri).

Before you write

Most questions are already answered.

If you're stuck, these three pages cover 80% of what new hosts ask before signing up.

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Features

Deep dive on autopilot, the intervention shield, calendar sync, and upselling.

Open features →

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Pricing

Per-apartment pricing, 14-day refund, no seat counts, no setup fees.

Open pricing →

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Security

How we store guest data, handle credentials, and comply with GDPR.

Open security →

Where we're based

Vienna, Austria.

We're a remote-first team with roots in Vienna. Virtual Host AI is operated by an Austrian company subject to Austrian consumer protection law, including §11 FAGG (14-day right of withdrawal) and §4b FAGG (easy cancellation). Full imprint details are on our Imprint page.

Prefer to talk to an existing host first? We can connect you with one of our early users — just mention that in your message.

Ready to try it?

Connect Smoobu in under 10 minutes. Full features for 14 days, full refund if you change your mind.

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